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All calls to and from our landlines and mobiles are recorded to meet regulatory requirements.

Should you have cause to complain, and you are not satisfied with our response to your complaint, you may be able to refer it to the Financial Ombudsman Service, which can be contacted as follows:

The Financial Ombudsman Service, Exchange Tower, London, E14 9SR. Tel: 0800 023 4567 or 0300 123 9 123 - www.financial-ombudsman.org.uk

Perspective (North East) Ltd, Registered Office: Paradigm House, Brooke Court, Wilmslow Cheshire. SK9 3ND. Registered in England & Wales. Registration Number: No 04163906. Altus Wealth Management is a trading name of Perspective (North East) Ltd which is authorised and regulated by the Financial Conduct Authority.